Fort McCoy News July 24, 2015

OMDC team delivers for Fort McCoy

Public Affairs Staff

Through rain, snow, sleet, or hail, the team from Fort McCoy's Official Mail and Distribution Center (OMDC) "always makes their deliveries," said Administrative Services Division Chief Marie McDonough of the Directorate of Human Resources (DHR).

"The OMDC is not an official part of the U.S. Postal Service, but just like them, these folks always get the job done for Fort McCoy no matter what the weather conditions are," said McDonough, who also is the official mail manager for the OMDC.

Laurie Bjerke, assistant mail operations chief at the Directorate of Human Resources, and Kevin Gorzek, mail clerk, prepare mail for distribution at Fort McCoy's Official Mail and Distribution Center. The center, located in building 1654, is open Monday through Thursday from 7 a.m. to 4 p.m. and Friday from 7 a.m. to 3 p.m.

The OMDC, located in building 1654, handles all Fort McCoy's official mail. The center is open Monday through Thursday from 7 a.m. to 4 p.m. and Friday from 7 a.m. to 3 p.m.

The team meets the mail truck every day at 7 a.m., said OMDC Mail Clerk Kevin Gorzek. "From then on, our day is busy from start to finish."

The three-person team at the OMDC sorts mail and delivers interagency materials to the post's work centers. The OMDC processes approximately 52,000 pieces of outgoing mail and 220,000 pieces of incoming mail each year.
Interagency items might include event fliers from the Directorate of Family and Morale, Welfare and Recreation or issues of The Real McCoy — the post's newspaper.

"We also manage post office boxes for (single) service members who live on Fort McCoy," said Assistant Official Mail Manager Laurie Bjerke of the OMDC. "Also, our biggest mailer is the Challenge Academy — they get a lot of letters and packages for the students there."

The busiest time for the OMDC is the peak of training season (March through October), Bjerke said. During large training events, such as the Warrior Exercise and Combat Support Training Exercise, for example, the OMDC team works with unit personnel deployed to Fort McCoy to ensure they receive their mail.

"When all the units come in, they usually have a postal (point of contact) who takes care of the unit for the whole exercise," said Bjerke.

"They pick up the mail here as a whole, and then they take it back to where their operations are taking place."
Units will designate official mail orderlies, who are then trained by the OMDC staff.

"We complete training for them here when their mail orderlies come in so they know the process and what has to be done," Bjerke said. "Sometimes they'll even shadow us to learn how we process packages and mail."

McDonough said the team members not only are hard-working and dedicated, they're also committed to great customer service.

"This team works very well together," McDonough said. "They always ensure their customers receive their deliveries. They know their customers well and consistently go above and beyond to take care of them."

Gorzek said work in the OMDC is fast-paced and rewarding.

"Our garrison commander has said Fort McCoy is the best-kept secret in the Army," Gorzek said. "Working here is kind of like that — it's also a best-kept secret (for places to work). I think I have the best job in Army."

Bjerke, who has worked at the center for 32 years, said she enjoys her work, too, and she knows it makes a difference for a lot of people.

"The morale of the Soldiers is important — even in this day and age of texting, email, and more," Bjerke said. "They still want their mail, and we do our best to get it to them."

For more information on official mail policies and procedures at Fort McCoy, call the OMDC at 608-388-3205/4222.