Consolidation streamlines household
moves, saves money
|By Donna Miles, American Forces Press Service
WASHINGTON, D.C. — Military members and civilian Department of Defense
(DoD) employees aren’t expected to notice it, but changes that start
next year at U.S. Transportation Command (TRANSCOM) will help to make
their household goods shipments more efficient and cost-effective.
TRANSCOM officials announced plans to consolidate 151 personal property
shipping offices into 11 regional offices over a four-year period
beginning in 2012.
The consolidation is expected to save millions of dollars over the next
10 years, said TRANSCOM Commander Gen. William M. Fraser III, and
supports goals to boost the command’s effectiveness and efficiency.
The changes aim to eliminate redundancies within the household goods
shipment process, officials said, reducing overall operating costs and
providing standardized, more-efficient business practices.
Eleven new joint personal property shipping offices will handle
behind-the-scenes household goods movement details such as booking
shipments and commercial movers.
TRANSCOM officials will establish these offices at Joint Base
Lewis-McChord, Wash.; Colorado Springs, Colo.; Chelmsford, Mass.; Fort
Belvoir, Va.; San Antonio; Jacksonville, Fla.; and San Diego. To manage
moves outside the continental United States, joint offices will stand up
at Pearl Harbor, Hawaii; Yokosuka, Japan; Seoul, South Korea; and
However, because local personal property processing offices (PPPO) will
continue to provide pre-move counseling services and inspect inbound and
outbound shipments to verify quality customer service, the consolidation
is expected to be transparent to customers and their Families, officials
Personal property shipping counselors and quality control inspectors
will be focused on improving customer service and will still be
available to assist with all your moving needs,” said Jim Teague, a
transportation specialist at TRANSCOM’s strategy, policy, programs and
The plan is based on an Air Force model, which has shown good results,
Jane Schmidt, Fort McCoy Installation Transportation officer, said
customers served through Fort McCoy will continue to coordinate their
moves with the PPPO in Bloomington, Minn. The office can be reached at
“We want to keep customers informed this is happening,” Schmidt said.
“It’s not expected to impact the direct contact they have with
Automated moves processing through the new defense personal property
system still will be available for military and civilian DoD employees,
This system uses a “best value” approach to contracting with movers that
focuses on quality of performance, Web-based scheduling and tracking of
shipments, servicemember involvement throughout the moving process and a
claims system that provides full replacement value for damaged household
More than 90 percent of all household goods shipments now are booked
through this system, with active-duty, reserve-component and civilian
members taking advantage of its online self-counseling services, Fraser
noted in written responses to the Senate Armed Services Committee before
his July 21 confirmation hearing.
The system saved TRANSCOM about $153 million in personal property
movement costs during fiscal 2011, he reported, noting its use of more
competitive rates and best-value scoring.
Fraser vowed to continue improving business processes for household
goods shipping and services.
During his first town hall meeting since taking command Oct. 14, Fraser
called on his headquarters staff at Scott Air Force Base, Ill., to
question processes within the command that have been “on autopilot
rather than pulled from a collaborative environment.”
Fraser urged TRANSCOM’s people to be “solution-oriented” and contribute
their own ideas to make the command operate more efficiently and