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October 28, 2011


Exchange unwraps holiday gift exchange policy, extended hassle-free returns

FORT MCCOY (Army and Air Force Exchange Service) — Recent industry statistics show that 3 to 4 percent of all retail sales are returned for refund or exchange.

To alleviate the worry about what can be returned and when, the Army & Air Force Exchange Service (AAFES) is giving the gift of extended hassle-free returns for the holidays.

For items purchased between Nov. 1-Dec. 24, Fort McCoy shoppers can return or exchange those items through Jan. 31, 2012.   

If a shopper requests a refund with a sales receipt, a cash refund will be made if the original purchase was made in cash.

If the original purchase was made by credit card, the refund can be credited to the customer’s same credit card. If a customer requests a refund without a sales receipt, the refund amount is loaded onto an Exchange Merchandise Card.

“The Fort McCoy Exchange’s return policy is second to none,” said the Exchange’s Store Manager, Neal Smart. “With our amended plan during the holiday season, we have the processes to ensure it’s the right color, look or fit.”

In addition to returns on locally purchased items, shoppers can return Exchange catalog or Internet orders to the Fort McCoy Exchange for a full refund on the product. If the return is due to an error on the Exchange’s part, shoppers will be reimbursed the standard shipping charges in full, Smart said.

“We take our commitment to serving those who serve very seriously,” said Smart. “Exchange shoppers give the best gifts because we ensure that Soldiers get exactly what they want every time.”

For more information about the Exchange and its history visit the website www.shopmyexchange.com.

For more information in the Fort McCoy community, call the Exchange at 608-269-5604, Ext. 101 or 608-388-4343.
The Exchange has the dual mission of providing authorized patrons with articles of merchandize and services and generating nonappropriated fund earnings as a supplemental source of funding for military Family and Morale, Welfare and Recreation programs.

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