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October 26, 2012

Spotlight

Rock Island Arsenal Federal Credit Union

(Editor’s note: “SPOTLIGHT” is a continuing series about tenant activities and missions at Fort McCoy.)

What is it?
The Rock Island Arsenal Federal Credit Union (RIA FCU) Fort McCoy branch offers members who are at the installation convenient access to financial services, which include saving and checking accounts, car loans, Visa credit/MasterCard debit cards, mortgages and online bill payment.
PHOTO:  A customer makes a deposit at the credit union. Photo by Theresa Fitzgerald
Krista Emerson (left), a teller with the RIA FCU at Fort McCoy, assists a customer making a deposit at the credit union. The credit union offers many banking services to its members and has three ATMs on the installation available to members and non-members. 
(Photo by Theresa Fitzgerald)

The credit union was organized in 1935 at Rock Island Arsenal, Ill., then branched out to 10 additional locations throughout Illinois, Iowa and Wisconsin. The Rock Island Arsenal and Fort McCoy branches are the only branches on a military installation serviced by RIA FCU. Prior to RIA FCU, the Fort McCoy Credit Union was the financial institution on the installation. RIA FCU established its presence at Fort McCoy in 1983 when it merged with the Fort McCoy Credit Union.

Approval for financial institutions on military installations is governed by Department of Defense Financial Management Regulations, as well as a Lease Agreement with the Corps of Engineers and a Memorandum of Agreement between the financial institution and the installation.

Civilian or military personnel who work or train at Fort McCoy, the Tomah Veterans Affairs Medical Center, and military retirees are eligible for membership, as are immediate Family members (spouses, children and parents).

The credit union’s motto “Once a member, always a member” assures members that they will be served even if they are transferred or move out of the area.

What have they done?
RIA FCU operates three ATMs on the installation. The ATMs are available to anyone visiting Fort McCoy, including non-members. The ATM is free for members, otherwise a surcharge fee applies. Additionally, there is no charge for use at RIA FCU ATM machines for ATM/debit cards under the Armed Forces Federal Network or The Privileged Status network, otherwise a surcharge will be charged.

The credit union recently activated mobile banking.

With mobile apps for Android and iPhone, members can set up cell phone alerts and accomplish banking at anytime, from anywhere.

RIA FCU actively supports community organizations and events, including Family and Morale, Welfare and Recreation; Fort McCoy’s Armed Forces Day Open House; Tomah’s 4th of July parade and the Holiday parade; the Neighbor for Neighbor food pantry; Children’s Miracle Network; Unmet Needs and Cell Phones for Soldiers.

What do they have planned?
RIA FCU is scheduled to move into a newly renovated facility in the April 2013 time frame. The new facility will be across from the Exchange and will be more visible to the Fort McCoy community. It will have an outdoor walk-up ATM vestibule and a large night-time deposit box. In addition, RIA FCU will provide a member service loan officer two to three times a week.

Why are they important?
The credit union is federally insured by the National Credit Union Administration and Excess Share Insurance.

Having a financial branch on the installation allows businesses such as McCoy’s, the commissary, and Permit Sales a convenient option to make deposits.

It is a one-stop shop providing all personal banking services members require.

Resources:
For more information, call 608-372-9277 ext. 6002 (teller line) or visit the website www.riafcu.com

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