McCoy’s fuel key issuance system works more efficiently as the
result of a Lean Six Sigma (LSS) project that was recognized by an LSS
expert as an outstanding display of the LSS methodologies to improve
The Lean Six Sigma team for a
Fort McCoy fuel key project included (left to right, standing)
John Timm and Deb Hardie (team member-DOL) Quality Assurance
Evaluator, and seated (left to right) Vicki Preston (team
member) Troop Installation Support Branch fuel clerk and Don
Herr (team member, Supply Quality Control inspector). (Contributed
Timm, a Supply Quality Assurance Evaluator for the Fort McCoy
Directorate of Logistics (DOL), served as the LSS Green Belt
candidate. Other team members were: Deb Hardie, DOL Quality Assurance
Evaluator; Vicki Preston, Troop Installation Support Branch Fuel
Clerk; and Don Herr, Supply Quality Control Inspector. This was one of
the first major LSS projects completed at Fort McCoy.
said he was asked to look into the accountability of the keys by Steve
Kuderer, the director of the Fort McCoy DOL. The final project
resulted in significant improvement in fuel key accountability and
helps prevent the potential unauthorized draw of fuel by someone not
currently authorized and scheduled to draw fuel from the Fort McCoy
Central Fuel Pumps, Timm said. The team members, who included two
subject matter experts and another quality control person, provided
valuable ideas and feedback, participating in "brainstorming
sessions" to help make the project a success.
preparing a memorandum describing the problem, Timm was offered the
opportunity to attend LSS training and use that methodology to propose
a solution to the problem.
earned LSS Green Belt Candidate status after graduating from the two
weeks of training, began and completed his project, and in September
earned an LSS Green Belt Certification from the Deputy Undersecretary
of the Army, Business Transformation (now known as Enterprise Task
is valuable in solving the system problems because it combines key
tools and techniques from two proven business philosophies: Lean and
Six Sigma," Timm said. "Lean focuses on eliminating wasted
time and activity and originally was used to evaluate assembly-line
processes. Six Sigma is centered on improving quality by eliminating
defects through various statistics and minimizing the difference
between what the customers need and what is delivered."
support came from his mentors for the project, Kathy Peterson, the LSS
Program Manager at Fort McCoy for the Plans, Analysis, and Integration
Office (PAIO), and Art Taylor, a Black Belt from Installation
Management Command (IMCOM)-West in San Antonio, Timm said.
were both a great help," Timm said. "I was on the phone
daily with Kathy, as she is the most-knowledgeable person about the
LSS program on post. I had several teleconferences with Mr. Taylor
that lasted two-three hours each and were very intense."
the LSS project progressed from phase to phase, documents were posted
to "Power Steering," a Web-based portfolio management tool
the Army uses to track and manage projects. Timm said he was half
expecting to hear that the project was rejected and was shocked at the
feedback he received.
West of the George Group, which works as a contractor for the
Enterprise Task Force, saw the project documentation in Power
Steering. West wrote in a congratulatory note that he had seen
hundreds of LSS projects from the federal and private sector, and this
was the best one he had ever seen. The George Group, a private
consulting firm, helped pioneer the deployment and development of LSS
in the United States and is recognized as one of the experts in the
reviewing the green belt project for certification of Mr. John Timm,
(I) have never seen a more comprehensive and superbly documented
display of the Lean Six Sigma methodologies tool application,"
West wrote. "From tollgate deliverables Define through Control,
and the journal entries from Mr. Timm’s team meetings and close work
with his sponsor and resource manager, I submit to you, are world
group documented an After-Action Review through all phases with such
detail that it allows readers to actually seem as though they were at
the team meetings, West wrote. "The results of Timm’s work are
so thorough and rigorously documented that any command around the
world would benefit and could leverage from the hard work."
said she was pleased the project was completed and well received and
noted that several LSS projects are well under way at Fort McCoy.
Anyone who would like more information about LSS or has a problem to
be solved using LSS is welcome to contact her at (608) 388-2003 or the
PAIO at (608) 388-2060/5178/3321.