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 September 24, 2010

News

Exchange policy offers hassle-free returns for Fort McCoy shoppers

FORT McCOY, Wis. (Army and Air Force Exchange Service) — Recent industry statistics show that more than $200 billion worth of merchandise is returned to retailers annually. Since returns are ultimately inevitable, the Fort McCoy Post Exchange, building 1538, wants to ensure that military shoppers are aware of its hassle-free return policy.
PHOTO: Authorized military patrons look over merchandise before making a purchase at the Fort McCoy Post Exchange. Photo by Rob Schuette
Authorized military patrons look over merchandise before making a purchase at the Fort McCoy Post Exchange. (Photo by Rob Schuette)

“Depending on the product, the Exchange offers an industry-leading return policy to maintain maximum customer satisfaction,” said the Post Exchange’s Main Store Manager Neal Smart.

“If, for some reason, the product doesn’t measure up, we have the processes in place to make it right.”
The process for merchandise returns at the Post Exchange is as follows:

• 90 days: Most items in new condition may be exchanged or returned within 90 days.

• 30 days only: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances and gas-powered equipment.

• 15 days only: Computers and unopened software/peripherals, CDs, DVDs and video games.

• Non-Refundable: Gift Cards, pre-paid music and wireless and phone cards.

If a shopper with a sales receipt requests a refund, a cash refund will be made if the original purchase was made in cash. If the original purchase was made by credit card, the refund will be credited to the customer’s same credit card. If a customer without a sales receipt requests a refund, the refund amount will be loaded onto an Army and Air Force Exchange Service (AAFES) Merchandise Card.

In addition to returns on items purchased at the Post Exchange, military shoppers dissatisfied with a catalog item can return it to their nearest AAFES, Marine Corps, Navy or Coast Guard exchange for a full refund and, if applicable, the U.S. Customs fee. If the return is due to an error on the Exchange’s part, the shopper will be reimbursed the standard shipping charges in full.

“We take our commitment to serving those who serve very seriously,” said Smart. “On the rare occasion when a product fails to meet a shopper’s expectations, it’s extremely important that they have a hassle-free experience when it comes to returning and exchanging merchandise.”

For more information in the Fort McCoy community, call the Post Exchange at 608-388-4343 or Administrative Office at 608-269-5585.

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