|FORT McCOY, Wis. (Army and Air Force Exchange Service)
— Recent industry statistics show that more than $200 billion worth of
merchandise is returned to retailers annually. Since returns are
ultimately inevitable, the Fort McCoy Post Exchange, building 1538,
wants to ensure that military shoppers are aware of its hassle-free
Authorized military patrons look
over merchandise before making a purchase at the Fort McCoy Post
Exchange. (Photo by Rob
“Depending on the product, the Exchange offers an industry-leading
return policy to maintain maximum customer satisfaction,” said the Post
Exchange’s Main Store Manager Neal Smart.
“If, for some reason, the product doesn’t measure up, we have the
processes in place to make it right.”
The process for merchandise returns at the Post Exchange is as follows:
• 90 days: Most items in new condition may be exchanged or returned
within 90 days.
• 30 days only: Jewelry and watches, camcorders, televisions, digital
cameras, furniture, mattresses, major appliances and gas-powered
• 15 days only: Computers and unopened software/peripherals, CDs, DVDs
and video games.
• Non-Refundable: Gift Cards, pre-paid music and wireless and phone
If a shopper with a sales receipt requests a refund, a cash refund will
be made if the original purchase was made in cash. If the original
purchase was made by credit card, the refund will be credited to the
customer’s same credit card. If a customer without a sales receipt
requests a refund, the refund amount will be loaded onto an Army and Air
Force Exchange Service (AAFES) Merchandise Card.
In addition to returns on items purchased at the Post Exchange, military
shoppers dissatisfied with a catalog item can return it to their nearest
AAFES, Marine Corps, Navy or Coast Guard exchange for a full refund and,
if applicable, the U.S. Customs fee. If the return is due to an error on
the Exchange’s part, the shopper will be reimbursed the standard
shipping charges in full.
“We take our commitment to serving those who serve very seriously,” said
Smart. “On the rare occasion when a product fails to meet a shopper’s
expectations, it’s extremely important that they have a hassle-free
experience when it comes to returning and exchanging merchandise.”
For more information in the Fort McCoy community, call the Post Exchange
at 608-388-4343 or Administrative Office at 608-269-5585.