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 September 10, 2010


Customer Service Assessment under way

Fort McCoy’s annual Customer Service Assessment, sponsored by Headquarters, Installation Management Command, is under way and is available online at http://www.mymilitaryvoice.org until Sunday, Sept. 26.

The assessment solicits feedback from leaders, Soldiers, Family members, civilians, retirees and veterans on garrison service delivery.

This includes services related to Family and Morale, Welfare and Recreation facilities, housing, military personnel, transportation, religious support and more.

This is the opportunity for all customers of these services to let the garrison know what is important to them and how the garrison service providers have performed over the past year.

In addition to rating service delivery, survey participants can provide comments about what has been done and where there may be opportunities for improvement.

The input will enable the garrison leadership to determine where improvements can be made.

“The annual Customer Service Assessment is just one method for the garrison to get the ‘Voice of the Customer,’” said Kathy Peterson of the Fort McCoy Plans, Analysis and Integration Office. “It’s essential that we capture feedback from senior leaders and enlisted Soldiers and get feedback from Family members, veterans, retirees, civilian employees, and contractors, as well. The best way the garrison commander and directors can get an accurate picture of customer satisfaction and expectations is from maximum participation. Survey results will be reported separately by the different constituent groups.”

For more information about the 2010 Customer Service Assessment, contact Jeff Winkler at 608-388-2119 or by e-mail to jeffrey.winkler@us.army.mil or Peterson at 608-388-2003 or kathleen.peterson@us.army.mil.

(Submitted by the Fort McCoy Plans, Analysis and Integration Office.)

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