Customer Service Assessment under way
|Fort McCoy’s annual Customer Service Assessment,
sponsored by Headquarters, Installation Management Command, is under way
and is available online at
http://www.mymilitaryvoice.org until Sunday, Sept. 26.
The assessment solicits feedback from leaders, Soldiers, Family members,
civilians, retirees and veterans on garrison service delivery.
This includes services related to Family and Morale, Welfare and
Recreation facilities, housing, military personnel, transportation,
religious support and more.
This is the opportunity for all customers of these services to let the
garrison know what is important to them and how the garrison service
providers have performed over the past year.
In addition to rating service delivery, survey participants can provide
comments about what has been done and where there may be opportunities
The input will enable the garrison leadership to determine where
improvements can be made.
“The annual Customer Service Assessment is just one method for the
garrison to get the ‘Voice of the Customer,’” said Kathy Peterson of the
Fort McCoy Plans, Analysis and Integration Office. “It’s essential that
we capture feedback from senior leaders and enlisted Soldiers and get
feedback from Family members, veterans, retirees, civilian employees,
and contractors, as well. The best way the garrison commander and
directors can get an accurate picture of customer satisfaction and
expectations is from maximum participation. Survey results will be
reported separately by the different constituent groups.”
For more information about the 2010 Customer Service Assessment, contact
Jeff Winkler at 608-388-2119 or by e-mail to
or Peterson at 608-388-2003 or
(Submitted by the Fort McCoy Plans, Analysis and Integration Office.)