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 August 27, 2010


AAFES reimbursing shoppers for erroneous charges

DALLAS (Army and Air Force Exchange Service Public Affairs Office) — While the Army & Air Force Exchange Service (AAFES) continues to work around-the-clock to remedy erroneous credit and debit card charges created as a result of a processing error, shoppers who incurred overdraft fees are being reimbursed for those fees at their local facility.

The processing error produced duplicate charges and affected customers at AAFES locations worldwide. Depending on the type of card used, corrective action could be visible to the customer anywhere from 24 hours to a couple of weeks.

“We promised to do the right thing for our customers who were affected by this unfortunate glitch, and we are honoring that promise,” said AAFES’ Senior Enlisted Advisor Chief Jeffry Helm. We regret any inconvenience this may have caused and want to reimburse them as quickly as possible.”

Shoppers whose credit cards were double charged and, as a result, suffered overdraft fees, are requested to bring documentation, such as an overdraft notice or online statement, to their nearest exchange for a full refund of the fees.

Neal Smart, Fort McCoy Post Exchange (PX) store manager and acting AAFES general manager, said Fort McCoy customers also should bring along the credit or debit card for the account that incurred the fees.

For more information in the Fort McCoy community, call the PX at 608-388-4343 or 608-269-5064.

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