|(Editor’s note: “SPOTLIGHT” is a continuing series
about tenant activities and missions at Fort McCoy.)
What is it?
The Health Benefits Office/TRICARE at Fort McCoy has a Beneficiary
Counseling and Assistance Coordinator (BCAC) who is a liaison between
beneficiaries and the medical contractors that provide services. The
BCAC helps educate personnel about benefits and helps solve problems
personnel may have in receiving their benefits.
The office also is a
checkpoint for beneficiaries who have a permanent change of station to
Fort McCoy. The BCAC helps to ensure their enrollment is transferred and
answers any questions the beneficiaries may have.
The office is aligned with the Ireland Army Hospital at Fort Knox, Ky.
What have they done?
The Health Benefits Office/TRICARE at Fort McCoy serves TRICARE
beneficiaries including active-duty, Active Guard/Reserve, and retired
servicemembers and their Families, surviving spouses and some former
Reserve-component members who need assistance with line-of-duty care —
injury, illness or disease incurred or aggravated in the line of duty —
should be assisted through their unit’s medical representative. However,
the Health Benefits Office at Fort McCoy can serve as back up support
for these cases.
The BCAC also can educate eligible members about TRICARE benefits. Units
that would like a benefits briefing can contact the office to schedule a
What do they have planned?
The Health Benefits Office/TRICARE at Fort McCoy recently relocated to
the Fort McCoy Health Clinic, building 2669. The office will continue to
offer services from Fort McCoy and does not anticipate any upcoming
Why are they important?
Insurance is a very important aspect in obtaining care. The Health
Benefits Office/TRICARE at Fort McCoy educates personnel on the health
benefits available to them and helps ensure those benefits are fully
The Health Benefits Office/TRICARE at Fort McCoy can provide
beneficiaries with face-to-face interaction with a BCAC.
Often times this interaction can be easier and more efficient in the
long run. The BCAC also can establish relationships with regular
customers and better understand their needs.
For more information about the Health Benefits Office/TRICARE at Fort
McCoy, call 608-388-2246 or e-mail
For more information about TRICARE call 1-877-TRICARE or visit the