|TA Tenant Customer Satisfaction Survey, covering all 45
Tenant Activities located on the installation, was conducted at Fort
McCoy in October 2011.
Lt. Col. (Promotable) Rob Humphrey, Fort McCoy garrison deputy
commander, said the purpose of the survey was to establish a
baseline customer satisfaction level regarding the Standard Levels
of Support Services the garrison provides to the tenant activities.
The survey targeted senior leadership and service consumers within
the tenant population.
Out of 210 tenant personnel invited to participate in the survey,
140 personnel responded, providing feedback on 67 services. The top
graph (right) portrays the top 10 percent Satisfaction Rate and the
second graph depicts the top 10 percent Service Usage.
The overall satisfaction rate for services provided by the Fort
McCoy garrison is 98.8 percent.
The top-five services, with the highest satisfaction levels are:
Official Mail Distribution, Electrical Services, Rumpel Fitness
Center, Outdoor Recreation, and Leisure Programs. The top-five
services with the highest usage rate are: Rumpel Fitness Center,
Heating and Cooling Services, Leisure Programs, Official Mail
Distribution Services, and Electrical Services.
Garrison personnel will review and use the survey information to
develop specific action plans that address areas for improvement
over the next few months. The Garrison Plans, Analysis, and
Integration Office staff will conduct a follow-on survey within the
next two years to re-measure customer satisfaction and identify new
service delivery areas for improvement.
Surveys are part of the Installation Management Command and Fort
McCoy’s effort to regularly and systematically obtain actionable
customer feedback to improve the quality, quantity, timeliness, and
cost of services provided to all of our customers and are part of
the overall customer management process.
For additional information, contact Laura K. La Marche of the Fort
McCoy Plans, Analysis and Integration Office at 608-388-2062.
(Submitted by the Fort McCoy Plans, Analysis and Integration