|Authorized individuals and Families in the Fort McCoy
community can receive household goods (HHG) moving assistance from the
Personal Property Shipping Office-Minnesota (PPSO-Minnesota) located in
Remona Weaver of the PPSO-Minnesota said the best option is to first
visit the Defense Personal Property System, known as DPS, which can be
accessed through the website www.move.mil.
This website is a portal for DPS and the one-stop system where customers
can completely manage their HHG move process, Weaver said.
“As soon as you know about an upcoming reassignment you should visit
www.move.mil to register for, or
re-establish, DPS access,” Weaver said. “It can provide you with
valuable information to leading to a successful HHG move.” Personnel
authorized to use the services, include uniformed personnel from all
military branches (Army, Air Force, Navy, Marines, and Coast Guard) and
civilians with DoD travel orders.
Included within the DPS is a customer’s ability to self-counsel;
initiate shipment requests; identify counseling office locations and
contact info; identify responsible origin and destination PPSO; customer
update requests; HHG shipment visibility; identifies Transportation
Service Provider (TSP) and origin servicing agent and storage warehouse
contact info; claims processing; and the Customer Satisfaction Survey
(CSS) questionnaire — the TSP’s scorecard.
The CSS determines how much business the TSP receives. It cannot be
stressed enough how important it is to complete the survey. Customers
rate the TSP, their origin and destination PPSO on a numeric scale.
Service, whether outstanding or failing to meet expectations, should be
noted as this provides the responsible party the opportunity to improve
deficiencies or to recognize outstanding service. The CSS is an integral
part of the HHG moving process and a vital quality assurance tool.
Everyone is encouraged to complete the survey as the TSPs are only
evaluated on surveys received.
“We encourage customers to call the PPSO-Minnesota at 952-837-3180 to
ask general questions or for entitlement counseling services, regardless
of their responsible PPSO,” Weaver said. The PPSO-Minnesota office
processes the HHG moving needs of the Fort McCoy community, most of
Minnesota, Upper Peninsula Michigan, and the northern, west central
counties of Wisconsin. The DPS properly assigns the origin and
destination PPSO based on the shipment pickup and delivery locations,
Authorized members in the Fort McCoy community can use the installation
Army Community Service (ACS) Relocation Readiness program pre-move
assessment to services permanent change of station. More than 50
moving-related brochures are available as well as access to a lending
closet for the temporary loan of basic household items in the Fort McCoy
ACS also can request a welcome packet be sent from your new
installation, if available. The ACS library has resources for check out
to help prepare Family members of all ages for the move.
Booklets on other installations also may be accessed by going to
www.militaryhomefront.dod.mil/moving. A Play My Move calendar also
is accessible at this website. The calendar provides steps to take to
ensure a smooth move for servicemembers and the Families, along with
checklists, documents to hand carry, and phone numbers for points of
contact at both the old and new installations. Information on travel
regulations is available at
www.defensetravel.dod.mil as well as on allowances such as basic
allowance for housing, cost of living allowance, per diem, etc.
For more information in the Fort McCoy community about moving, call ACS