Fort McCoy Garrison will conduct an online Organizational
Self-Assessment (OSA) from May 6-19. The OSA is an online Web-based
survey used to provide feedback on an organization’s management and
business practices within the framework of the Army Performance
Improvement Criteria (APIC) and the Baldrige Criteria for Performance
from all levels of the organization — senior leader, supervisory,
and non-supervisory — will be asked to participate in the survey.
Employee participation is essential to ensuring the validity of the
results. Individual responses and comments will be made anonymously.
questions in the OSA survey are organized along the seven
APIC/Baldrige criteria categories:
1 - Leadership: This category examines how senior leaders guide and
sustain the organization. Questions will cover issues such as how the
organization addresses ethical, legal, and community responsibilities
and how senior leaders communicate with and provide guidance to the
2 - Strategic Planning: This category looks at how the organization
develops and deploys strategic objectives and action plans. Questions
may cover items such as how senior leaders conduct strategic planning
and how progress toward accomplishment of strategic objectives and
actions plans is tracked and measured.
3 - Customer and Market Focus: This category examines how the
organization determines customer requirements, preferences, and
expectations. Questions could include how the organization determines
customer satisfaction/dissatisfaction and how customers are acquired
4 - Measurement, Analysis and Knowledge Management: This category
looks at how the organization manages its data, information, and
information technology. Questions may cover topics such as how the
organization measures its overall performance; how that data is used
to make decisions and set priorities for improvement; and how
information is shared with the work force.
5 – Work force Focus: This category examines how the organization
manages the work force to utilize its full potential and maximize
alignment with the organization’s mission, strategy, and action
plans. Questions may cover topics such as how the organization
motivates and rewards the work force; how the organization recruits
and retains workers; how training and education are provided; and how
the organization provides a safe and healthy workplace.
6 - Process Management: This category considers how the organization
determines its core competencies and work processes. Questions may ask
how key work processes are identified; how continuous process
improvement tools such as Lean Six Sigma are used to improve
processes; and how continuity of operations is ensured during
disasters or emergencies.
7 - Results: This category looks at the organization’s outcomes and
performance in products and services, customer and work force
satisfaction, financial and operational levels, and process
effectiveness. Questions may focus on what performance levels are for
each of those areas and ask how that performance compares to
results of the OSA will be used to assess the garrison’s strengths
and weaknesses, gauge performance, make improvements, and achieve
breakthrough results. The OSA is only one of the tools that will be
used to "Strive for Continuous Improvement" during Fort
McCoy’s "Century of Service" to America. For more
information about the OSA, contact Kathy Rooker in the Plans, Analysis
and Integration Office at 608-388-4157.
the Plans, Analysis and Integration Office.)