[ The Real McCoy Online Home ]                                                                                                                        April 10, 2009
News

Organizational Self-Assessment 
set for garrison May 6-19

The Fort McCoy Garrison will conduct an online Organizational Self-Assessment (OSA) from May 6-19. The OSA is an online Web-based survey used to provide feedback on an organization’s management and business practices within the framework of the Army Performance Improvement Criteria (APIC) and the Baldrige Criteria for Performance Excellence.

Employees from all levels of the organization — senior leader, supervisory, and non-supervisory — will be asked to participate in the survey. Employee participation is essential to ensuring the validity of the results. Individual responses and comments will be made anonymously.

The questions in the OSA survey are organized along the seven APIC/Baldrige criteria categories:

• Category 1 - Leadership: This category examines how senior leaders guide and sustain the organization. Questions will cover issues such as how the organization addresses ethical, legal, and community responsibilities and how senior leaders communicate with and provide guidance to the work force.

• Category 2 - Strategic Planning: This category looks at how the organization develops and deploys strategic objectives and action plans. Questions may cover items such as how senior leaders conduct strategic planning and how progress toward accomplishment of strategic objectives and actions plans is tracked and measured.

• Category 3 - Customer and Market Focus: This category examines how the organization determines customer requirements, preferences, and expectations. Questions could include how the organization determines customer satisfaction/dissatisfaction and how customers are acquired and retained.

• Category 4 - Measurement, Analysis and Knowledge Management: This category looks at how the organization manages its data, information, and information technology. Questions may cover topics such as how the organization measures its overall performance; how that data is used to make decisions and set priorities for improvement; and how information is shared with the work force.

• Category 5 – Work force Focus: This category examines how the organization manages the work force to utilize its full potential and maximize alignment with the organization’s mission, strategy, and action plans. Questions may cover topics such as how the organization motivates and rewards the work force; how the organization recruits and retains workers; how training and education are provided; and how the organization provides a safe and healthy workplace.

• Category 6 - Process Management: This category considers how the organization determines its core competencies and work processes. Questions may ask how key work processes are identified; how continuous process improvement tools such as Lean Six Sigma are used to improve processes; and how continuity of operations is ensured during disasters or emergencies.

• Category 7 - Results: This category looks at the organization’s outcomes and performance in products and services, customer and work force satisfaction, financial and operational levels, and process effectiveness. Questions may focus on what performance levels are for each of those areas and ask how that performance compares to competitors.

The results of the OSA will be used to assess the garrison’s strengths and weaknesses, gauge performance, make improvements, and achieve breakthrough results. The OSA is only one of the tools that will be used to "Strive for Continuous Improvement" during Fort McCoy’s "Century of Service" to America. For more information about the OSA, contact Kathy Rooker in the Plans, Analysis and Integration Office at 608-388-4157.

(Submitted by the Plans, Analysis and Integration Office.)

 

 

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