|Story & photos by Sgt. 1st Class Darrin McDufford,
88th Regional Support Command Public Affairs
FORT MCCOY, Wis. — The 88th Regional Support Command (RSC) hosted its
fourth Customer Focus Workshop March 10-11 bringing more than 100
attendees together to discuss successes over the past year and the goals
for the coming year.
Maj. Gen. Mark McCarley, First
Army Deputy Commanding General, speaks of First Army’s impact on
training and where it’s going as the Army Force Generation model
strategizes force modernization using core competencies.
The conference, hosted by Maj. Gen. Glenn J. Lesniak, commanding
general of the 88th RSC, said the command’s mission focuses on the
base operations, which includes construction; vehicle and equipment
maintenance and storage; and administrative functions that include a
myriad of items for Soldier sustainment.
“The workshop focus is to keep us connected with our customers. We
want to validate that our process is relevant,” Lesniak commented.
“This gives us an opportunity to share what our mission is for the
year and gives them an opportunity to give us feedback.”
He stressed the importance of feedback, “It’s important to make sure
what we’re doing supports the customer as they expect.”
Lesniak added that tasks generated in the meeting will be focused
on, and the 88th will develop strategies to take action.
The priorities for 2012 leave no room for the command to slow down,
said Lesniak. Some of the biggest concerns are safety, Soldier
Readiness Processing Centers, medical board backlog, completing Base
Realignment and Closure items, congressional liaisons, and continued
Maj. Gen. Keith L. Thurgood, the deputy commanding general of the
Army Reserve, commented on the workshop, “What we are trying to do
in the Army Reserve is deliver the capabilities and the readiness
that the nation needs when it needs it.”
Attendees at the 88th Regional
Support Command Customer Service Workshop participate in a
breakout session with the Directorate of Public Works. The
session focused on progress and goals for base operational
support to facilities regarding safety and environmental support
to the Operational and Functional Commands, Army Reserve
Soldiers, civilians, and Family members in the organization’s
The RSCs deliver support that allows commanders to focus on the
operation and training of their units. “In a workshop like this you
get commanders talking to each other, communicating and
collaborating. When we do that we can solve problems and deliver
readiness,” asserted Thurgood.
The importance of developing relationships among organizations in an
RSC pushes the organization toward building solutions. Shared
information and best practices are accomplished by communication.
“It is important that we have forums so we can share knowledge and
identify problems therefore driving readiness,” Thurgood added.
Brig. Gen. Paul Benenati, commander of the 451st Expeditionary
Sustainment Command in Wichita, Kan., said, “During the day back in
the units we are very engaged in the daily operation of our units in
preparing our commands.”
He further commented that going to a forum like this allows
commanders to discuss the larger issues with the intention of
focusing on strategic items affecting the command for which the 88th
RSC is responsible.
Benenati remarked about the benefit of attending the conference, “I
like the face-to-face interaction. It’s the small group and sharing
of opinions and ideas that is most valuable to us.”
One final comment from Benenati was, “There are a lot of issues of
concern, and by getting together we can identify trends, and, as a
team, we can develop solutions.”
The conference shed light on what the 88th is doing to standardize
its mission with the other regional support commands.
“What stands out in your mind is the recurring items asking
questions about our ability. It’s time to check out each other
(regional support commands) and see if we’re doing things the same
way,” Lesniak said.
Thurgood echoed this.
“Collectively, when we get together and talk about the problems, we
can then form great solutions, and we’re going to have better
Soldiers, better Families and a much better Army Reserve at the end
of the day,” Thurgood said.
“You’ve got to know what the Army Reserve is involved in, what role
you play in the national defense strategy and the overall role we
play in the Army,” Thurgood said to conference attendees.
In closing, Lesniak addressed the possibility of the expansion of
the 88th’s support mission.
“There are new opportunities, especially around taking care of
Soldiers. The breakout sessions are a forum to be sure we’re linking
the objectives and raise questions so we can take action,” closed