|By Rob Schuette, Public Affairs Staff
McCoy representatives participated at the Headquarters, Department of
the Army Army Family Action Plan (AFAP) Conference Jan 28-Feb. 4 in
Kevin Herman, the installation’s Army Community Service (ACS) AFAP
program manager, attended as an FRTI (Facilitators, Recorders,
Transcribers, and Issue support staff) and helped facilitate the
processes of his assigned group. Laurene “Susie” Krueger of the Fort
McCoy Network Enterprise Center represented the installation as a
delegate to the conference. Krueger also served as a delegate for the
Fort McCoy AFAP conference during the past several years.
Kevin Herman (left) and Laurene
“Susie” Krueger meet with Army Vice Chief of Staff Gen. Peter W.
Chiarelli at the Department of the Army Army Family Action Plan
Conference in Virginia.
“Attending the Army-level conference gave me a firsthand look at the
entire process from the lowest level to mid level to the Army level,”
Herman said. “Our voice is just as important as those from other
installations, and our concerns are equally heard.”
The AFAP program has resolved many issues throughout its 27 years of
service to the Army. Herman said the AFAP Conference ranks the issues by
importance. Another unique aspect of the process is it reviews the
outstanding, or current, issues, which have not been resolved and also
highlights the most-important ones still on the list. A General Officer
Steering Committee meeting was held during the AFAP conference to work
on current issues, he said.
Herman noted the AFAP system is unique to the Army. Other services, such
as the Air Force, are beginning to study if it could be implemented for
their personnel, he added.
AFAP is a good means to bring issues, problems or concerns to the
attention of Army leaders, who then can begin the process of finding
solutions, he said.
“The meeting also gave us a chance to meet and talk to many senior Army
leaders,” Herman said. “We were able to talk to Army Vice Chief of Staff
General Peter W. Chiarelli and Sergeant Major of the Army Kenneth O.
Another valuable point of the conference is it lists mobilization,
deployment and Family Readiness strengths and challenges and the
most-critical active AFAP issues, he said.
Krueger said she served as an Army AFAP delegate because she believes in
the Army mission and believes her role supports the Army Family.
“Directly and indirectly, issues affect military, retired military,
surviving Family members and Department of the Army civilians,” Krueger
Krueger said she plans to use the information she learned at the
conference to assist in her volunteer work with the Tragedy Assistance
Program for Survivors.
Everyone can help support the AFAP program by submitting issues for
consideration, Herman and Krueger said. Otherwise, the issues may not be
brought to the attention of the senior leaders. Another valuable part of
the process is many of the issues reported at the installation level
fall into the customer-manager-service category, Herman said.
“That means these issues are under the purview of the garrison commander
and can be resolved locally,” he said. “They do not have to go up to the
next levels for resolution.”
Fort McCoy is accepting volunteers and issues for its AFAP conference in
October. Herman said the issues and volunteer nominations are available
online at the website
by clicking on the AFAP links at the site. Issue and volunteer
nomination forms also are available at ACS, building 2111, with
submissions due by Aug. 12.
The website also includes a link to the Fort McCoy AFAP Issue Update
so members of the Fort McCoy community can track the latest issues and
their current status, he said.
Personnel also can submit issues anonymously, however, everyone who
submits their name with an issue will be contacted to inform them of its
current status,” Herman said.
Herman said units or organizations are encouraged to schedule a meeting
with an ACS staff representative to go over the AFAP process and how to
submit issues or become a volunteer.
Fort McCoy also holds ongoing reviews of AFAP issues, with the next
garrison-commander level meeting set for March, Herman said.
For more information about the AFAP program in the Fort McCoy community,
call ACS at 608-388-3540/3505.