|Story & photo by Rob Schuette, Public Affairs Staff
The addition of a new Enhanced 911 system has improved
emergency-response services at Fort McCoy.
Joe Clemens, the Fort McCoy Directorate of Emergency Services (DES) 911
supervisor, said the new equipment will be used for emergency calls
handled by both the installation police and fire departments, which
includes the ambulance service. The equipment will be operational 24-7.
Joe Clemens (left), 911
supervisor, and Brandie Stello, a 911 dispatcher, handle a call
at the 911 Center in the Fort McCoy Directorate of Emergency
Services Public Safety Center.
“The new equipment will provide phone numbers, maps and a history of
calls from any location on post that has a building number or a street
name and an address,” Clemens said. “It replaces the pen-and-paper
system we used that relied on logbooks to provide that information.”
The new equipment features technological advances, such as an automatic
number redial system that allows a dispatcher to automatically redial a
number when disconnected from a caller, he said.
The new system displays detailed site information, (power lines,
vegetation locations, parking lots, etc.) to those responding to an
incident. Clemens said designated DES personnel will have mobile
computers in their vehicles so they have the same information available
to them as the dispatchers.
“This will help them with traffic control for an incident,” Clemens
said. “The remodeled 911 Center also receives all of the installation
fire alarms and includes a mass-notification feature, which can be
activated to provide advanced warning to seek shelter in the event of
severe weather, or other types of emergencies, which could lead to a
The system can be updated and expanded to meet future needs. The system
is compatible with the installation’s land-line telephone system, so it
is convenient to seek emergency assistance, Clemens said. The
opportunity may exist to make it compatible with cell phones, as well.
The system automatically can notify a designated roster/listing of
personnel in case of an emergency. In addition, the new equipment will
make it easier to request and support the installation’s mutual-aid
agreements with surrounding communities, he said.
The system also will allow police officers to call into dispatch, for
example, for a records check on a vehicle license plate for any
outstanding traffic violations, etc.
Recent renovations to the Public Safety Center support two ergonomically
friendly work stations for dispatchers.
For more information about the Enhanced 911 system, call DES at