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February 24, 2012

Defensewide News

IMCOM commander teaches customer service through combatives

FORT SAM HOUSTON, Texas (U.S. Army Installation Management Command) — Soldiers and civilians got a taste of leadership and customer service through Army combatives training at the U.S. Army Installation Management Command (IMCOM) Garrison Leader’s Course Feb. 6.
PHOTO: Lt. Gen. Michael Ferriter, commander of the U.S. Army Installation Management Command, teaches customer service to students of the Garrison Leader’s Course. Photo by Neal Snyder
Lt. Gen. Michael Ferriter, commander of the U.S. Army Installation Management Command, teaches customer service to students of the Garrison Leader’s Course. Ferriter used Army combatives to illustrate getting involved with people. (Photo by Neal Snyder)

The combatives training took the group out of the classroom and into the gym as they learned the basics of the Army’s hand-to-hand combat technique.

Lt. Gen. Michael Ferriter, IMCOM commander, led the training and told the group that the principles of combatives — “close the distance,” “establish a dominant position” and “win”— apply equally well to customer service and leadership.

Ferriter described the non competitive process as: “getting closer to other people,” “establishing yourself in that relationship” and “winning that person over.”

“This is all about customer service and inspired leadership,” he said. “That needs to be our focus. Your rank was the symbol of servitude — it’s not about authority.”

Ferriter compared IMCOM to corporations in America: Disney, USAA and Chick-fil-a. He discussed their focus on customer- service training and that he wants IMCOM to emulate that ethic.

The class was made up of Soldiers and civilians from senior positions across the command and is taught at the IMCOM Academy here.

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