|By Rob Schuette, Public Affairs Staff
Authorized personnel in the Fort McCoy community now can make online
reservations or register to use facilities, equipment, classes and
services through the Family and Morale, Welfare and Recreation (MWR)
Jobi Spolum, Family and MWR Marketing director, said the webtrac
computer reservation system provides customers with 24/7 access to make
“Customers are used to making online registration/reservations for many
things, such as hotels, or paying bills,” Spolum said. “Allowing them to
do it for our programs is another convenience.”
Use of the webtrac system requires a user name and password, which can
be obtained by calling 608-388-3517 or sending e-mail to
At the webtrac website,
https://webtrac.mwr.army.mil/webtrac/mccoyrectrac.html, users can
click on “enroll in activities” and then select the desired events.
Services/events that can be paid for through webtrac include the Army
Concert Tour, the Child, Youth and School Services programs, Rumpel
Fitness Center running events, and Pine View Campground lodging. The
Army Concert Tour event and Pine View activities/services are open to
Information about Family and MWR activities is available by phone at
608-388-7400 or toll free 1-877-864-4969, or online at
Webtrac requires payments at the time of registration. Payments for
webtrac reservations can be made with Visa or MasterCard credit cards.
No refunds are given, except when military personnel have a change in
“People still have other choices, such as calling in, e-mailing in or
faxing in their registrations or reservations, as well as doing it
on-site for many of the events, Spolum said. “The use of webtrac is an
Spolum noted some activities may have priority reservations as well. For
example, Pine View specifically reserves lodging sites to accommodate
active-duty military and their immediate Families who cannot pre-arrange
reservations due to mission requirements.
Spolum said webtrac probably won’t be used for every event. Authorized
personnel may use the Fort McCoy Family and MWR website to register
online for many events, such as ACS classes or workshops.
“The website is a great way to communicate to our customers 24-7 and
also allows them to find information and answers to their questions even
when our office is closed,” Spolum said. “It is probably the
most-important and convenient marketing tool our customers can use to
find information about all the Family and MWR facilities and services.”
Cori Yahnke, the School Age Services and Youth Center director, said
parents have said they appreciate having the option of paying online.
Chelsey Smith, Child Development Center director, said the feedback her
staff has received is that the people who use it like it, but wish they
could pay ahead of time. Some customers wish they could pay the whole
month, as well.
Pam Budda, post outdoor recreation manager, said webtrac is working well
at Pine View. “Both the staff and customers say they enjoy the added
convenience of using the system,” she said.