Geneve N. Mankel, Public Affairs Staff
A Fort McCoy employee was recognized by Installation Management Command
(IMCOM) as the IMCOM Hero of the Day, Dec. 12, 2011.
Ken Quade, a separations and retirement services
specialist with the Directorate of Human Resources (DHR) at Fort
McCoy, assisted a customer in receiving more than $41,000 in
retirement back pay and also helped the customer establish TRICARE
The IMCOM Hero of the Day program identifies outstanding civilian
employee accomplishments, said Terry Streeton, Fort McCoy DHR
director. One hero is recognized at each IMCOM Commander’s Update
Briefing and introduced via video teleconference to Lt. Gen. Michael
Ferriter, Commanding General, IMCOM.
Streeton nominated Quade, and said this is the first case of
something like this happening at Fort McCoy that he is aware of.
Streeton said the customer, a retired Soldier, visited the Fort
McCoy I.D. Card Office to renew his Reserve Retired I.D. card. Quade
questioned him about not having a Department of Defense (DD) Form 2
(Retired) I.D. card (drawing retired pay).
The retiree was unaware he was eligible for a DD Form 2 I.D. card.
Quade informed him that he should have been drawing retired pay
since 1998 when he turned 60 years old, and that he and his wife
also have been eligible for TRICARE since then.
Quade assisted him in completing his retired pay application,
explaining his Survivor Benefit Plan options and submitting the
necessary forms to the Human Resources Command.
Several months later, the retiree and his wife informed Quade that,
because of his help, they received more than $41,000 in back pay.
“He was very happy,” Quade said. “He also received his TRICARE
health benefit. He was paying for other health insurance at the
time, so he could stop the other insurance immediately, saving him
“It felt great knowing I had made a difference,” Quade said.
The retiree indicated the new-found retired pay and health benefit
have improved their lives dramatically, and that he and his wife
greatly appreciated Quade’s help, Streeton said.
Quade said retirees who have questions about their benefits should
contact the nearest Retirement Service Officer or County Veterans
The Army Echoes and Fort McCoy Honors newsletters also provide
retirement services information.
Supervisors who would like more information about submitting an
employee nomination for the IMCOM Hero of the Day can contact
Streeton at 608-388-4669.